This page explains Family Bed's delivery estimates, cancellations, returns, exchanges and refunds. It does not limit any rights granted to consumers under applicable Egyptian law.

Delivery timeframe

Estimated delivery: 3–5 days. Any delivery fees applicable to your order are displayed during checkout before you place the order.

Order cancellation

To request a cancellation, contact our team as soon as possible and provide your order number. Available options depend on the order status. If the order has already been dispatched, we will explain the applicable return process and your statutory rights.

Returns and exchanges

Returns and exchanges are handled in accordance with applicable Egyptian consumer-protection law, including statutory return periods and exceptions. Eligibility may depend on the product's nature, condition, packaging, customization and other legal exceptions. Contact us before sending an item back so we can provide instructions. Nothing in this policy removes or narrows rights provided by law.

Defective, damaged, incorrect or missing items

If your order arrives defective, damaged, incorrect or incomplete, contact us with your order number and clear photos where possible. We will review the case and explain the resolution available under applicable law.

Refunds

Where a refund is approved or required, it will be processed in accordance with applicable law and the payment method used. The time required for funds to appear may depend on the payment provider or financial institution.

Product warranty

Warranty coverage and duration vary by product. The terms shown on the relevant product page and supplied with your order apply. Please keep your order confirmation and warranty documents as proof of purchase.

Contact Family Bed

For help with delivery, cancellation, returns or refunds, contact +20 120 824 4449 or Marketing@family-bed.com. You can also visit our Contact Us page.

For additional information, review our Refund Policy and Terms and Conditions. For official consumer guidance, visit the Egyptian Consumer Protection Agency.