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Privacy Policy for Family Bed for mattresses and upholstery

Welcome to our Family Bed for mattresses and bedding website

In order for us to respect the privacy of our customers and users of our site, the site’s privacy policy has been written down in the points shown below to ensure the confidence of our customers.

To the surfers of the Family Bed mattress and furnishings website, you can choose between the following

Allow the site to collect your personal data such as name, mail address, phone number, date of birth, gender, private delivery address and your password to enter the site if you want to be a distinguished customer on our site
This is so that our special offers reach you first, as the site also collects data about your purchases and your financial transactions within the site, informing you of the best discounts and offers, and also providing you with the services and information on the site
Our site is also honored to know your opinion of the site by writing down your opinion on the suggestions, because our first goal is to satisfy the customer and meet his requests, as a team of specialists works to develop the pages of the site first-hand.


As for the second case, you can browse our site without using any private data for you on our site, according to your desire

The site also pledges that your personal data that has been registered with us will be strictly confidential and will only be used for the site

Mattress Guarantee Policy


Family Bed mattresses have the longest warranty period of up to five years.
In the event that there is any problem with your mattress, whether in the mattress’s body from the outside or the springs inside, you can during the first five years of purchasing family mattresses, go to the nearest branch to you or to our factories, and the mattress will be dealt with and examined well and fix its defects in adverb.

You can also contact customer service by calling us or via the page messages.
You will be immediately answered and asked for the address so that a Family Bed representative will receive you as soon as possible to check the mattress and do the necessary.

Family Bed repairs mattress problems using original raw materials identical to the materials from which the mattress was made

Replacement policy


Dear customer, Family Bed Mattresses and Furniture guarantees that you will replace the product in the event of defects in the industry, within a year from the date of receiving your product.

Terms of replacement


There are some conditions that must be met in the product that was received to ensure replacement, the most important of which are: –

1 – That the product does not conform to the specifications mentioned on the site.
2 – The presence of defects in the manufacture of the product.
3 – That the defect in the product is not caused by misuse

How to replace the product


All you have to do is contact the company’s branch or customer service, and it will be through us to determine the period in which the product is taken and replaced.

Sakun family bed


Family Bed manufactures high-quality components with artistic touches that satisfy all tastes.
The components are made from the best types of wood and wrapped with imported fabric. You can also choose the appropriate sizes for you.

Available on family members, without a full year warranty, starting from the date the customer receives the product.
In the event that the product is delivered for guarantee, the defects in the components shall be repaired with original materials that are completely identical to the materials from which they were manufactured.

Return policy


Family Bed for mattresses and bedding has the ability to return the product within 14 days only from the date of receipt.
Terms of retrieval
1 – The product shall not be used by the customer at all
2 – Preserving the shape and appearance of the product in terms of packaging and the materials attached to the product.
3 – The product’s defects should not be the result of the customer’s misuse of it.

How to recover the material value of the product

The material value of the product is refunded after the product is thoroughly inspected by Family Bed for mattresses and furnishings
After the company’s examination of the product and its quality is completed, the customer will be contacted and informed of the results of the examination

In the event that the customer pays the price of the product in cash from one of the company’s branches, the amount paid will be refunded in cash

In the case of payment by Visa or bank transfer, the amount will be refunded in the same way after a period agreed upon with the customer.

Shipping


Family Bed for mattresses and furnishings is distinguished from other companies by free shipping of its products, ensuring the quality of the product and reaching it in the best way according to the date agreed upon with the customer in advance.

Switch


Family Bed guarantees its customers the purchase of the best products in the form of mattresses, upholstery, components and more.
In the event that you buy one of our products and then discover that it does not suit your rooms or see a better product with us, you can replace the old product within only 14 days from the date of purchasing the product.

Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

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